TechCafeteria

Following are articles, presentations and work samples that I've authored in recent years, all on aspects of managing nonprofit technology.

General Publications

Idealware.org is the foremost source of articles and white papers focused on non-profit technology. My most recent work is a paper on Document Management Better Organization through Document Management Systems. This article was also picked up by Techsoup.

I developed, along with Idealware founder Laura Quinn, a primer on data integration called XML, API, CSV, SOAP! Understanding the Alphabet Soup of Data Exchange in October, and I'm working on one on document management. I help out with reviewing articles and the occasional Q&A at Idealware, as well.

The Non-Profit Times published an article I wrote last April on data management, a follow-up to my NTEN session (below), and other assists and contributions I've made, most recently to an article on backup and data insurance practices.

NTEN Articles and Presentations

I am a regular contributer to the NTEN Connect newsletter and a presenter at their conferences. I'm on the planning committee for 2008 and I'll be leading a panel session on change management. Most recently, I've led a webinar on the best practices for rolling out CRM in an organization:

• Preparing for your database: Making the Transition as Painless as Possible

• CRM Webinar Presentation

• I wrote the feature article for NTEN's May Newsletter on IT Leadership

• Lessons Learned: Effective Practices in IT Management

Last year, I participated on the panel for their great debate on Application Programming Interfaces (APIs). That was a lot of fun, as I was the sole end-user on a panel of software providers. Someone had to keep those guys honest about how open their systems are (or aren't!).

• Prior to the debate, I wrote this article.

• Seven Questions for Peter Campbell on Open APIs

• This is a "rant" that I wrote for NTEN Connect about the frustrations of trying to collaborate on technology projects. Bet you've been there!

• Taking it to the Streets: Technology Needs to be about the Clients

• Fresh off the presses, these are the slides for the session I'm doing at this week's NTEN Conference in D.C. on April 5th

• Managing Technology 2.0 Presentation

• My session was videotaped and is up on Blip.tv. Warning, though - it's out of order. It starts 15 minutes into the session on part one and then, a few minutes into part three, jumps back to the start of the session. This is about an hour and a half long, so only view it if you are really interested in the topic! The Q&A was pretty lively and interesting.

• Managing Technology 2.0 Video

Retail and E-Commerce

I developed a Retail Sales Data Warehouse for Goodwill Industries of San Francisco, which contributed to a large surge in revenues from the thrift store operations, and netted me a "Top Technology Innovators" award from InfoWorld in 2003.

• Joe Baker, the former President of NTen, among other distinctions, interviewed me about the project and highlighted it in the article.
• Non-Profit Quarterly Article - Tech Success Stories: Innovative Uses of Technology by Non-Profits by Joe Baker
• This is a presentation that I did in 2004 at a National Goodwill conference describing the reporting system.
• Retail Data Warehouse Presentation

• Joe Baker, the former President of NTen, among other distinctions, interviewed me about the project and highlighted it in the article.
• Non-Profit Quarterly Article - Tech Success Stories: Innovative Uses of Technology by Non-Profits by Joe Baker

CRM Planning

While at Goodwill, I kicked off their rollout of Salesforce.com's Constituent Relationship Management Software. These three pieces make up the business plan I drafted.

The main plan

The project plan

Additional notes

Web Sites and Miscellanea

I oversee a number of web sites and web applications. The two primary ones are the long-established Krazy Kat Web Site

and the NPTech Aggregation Site, which pulls information tagged "nptech" by non-profit technologists from around the world into a centralized portal.

If you want to know more about my interests (both professional and personal), or just want to discover some valuable net resources for web applications and programming, entertainment, IT management or cool things created with Legos, feel free to browse my del.icio.us bookmarks.