strategy

Architecting Healthy Data Management Systems

This article was originally published in the NTEN eBook “Collected Voices: Data-Informed Nonprofits” in January of 2014. Introduction The reasons why we want to make data-driven decisions are clear.  The challenge, in our cash-strapped, resource-shy environments is to install, configure and manage the systems that will allow us to easily and efficiently analyze, report on and visualize the data.  This article will offer some insight into how that can be done, while being ever mindful that the money and time to invest is hard to come by.  But we’ll also point out where those investments can pay off in more ways than just the critical… Read More »Architecting Healthy Data Management Systems

The Future Of Technology

…is the name of the track that I am co-facilitating at NTEN’s Leading Change Summit. I’m a late addition, there to support Tracy Kronzak and Tanya Tarr. Unlike the popular Nonprofit Technology Conference, LCS (not to be confused with LSC, as the company I work for is commonly called, or LSC, my wife’s initials) is a smaller, more focused affair with three tracks: Impact Leadership, Digital Strategy, and The Future of Technology. The expectation is that attendees will pick a track and stick with it.  Nine hours of interactive sessions on each topic will be followed by a day spent at the Idea Accelerator, a workshop… Read More »The Future Of Technology

Career Management In The Social Media Era

If you believe that your current job is your last job — the one that you will retire from — raise your hand.  You can stop reading. Now that those two people are gone, let’s talk about managing our careers. Because its a whole new discipline these days. Gone are the days when submitting a resume was sufficient.  Good jobs go to people who are referred in, not to those with no one to vouch for them. Per the ERE recruiter network, between 28% and 40% of all positions in 2012 were given to candidates that were referred in, but only 7% of all candidates were… Read More »Career Management In The Social Media Era

Telecommuting Is About More Than Just The Technology

We’ve hit the golden age of telework, with myriad options to work remotely from a broadband-connected home, a hotel, or a cafe on a mobile device. The explosion of cloud and mobile technologies makes our actual location the least important aspect of connecting with our applications and data. And there are more and more reasons to support working remotely. Per Reuters, the state of commuting is a “virtual horror show”, with the average commute costing the working poor six percent of their income. It’s three percent for more wealthy Americans. And long commutes have negative impacts on health and stress levels. Add to this the… Read More »Telecommuting Is About More Than Just The Technology

Why I Hate Help Desk Metrics

Photo: birgerking Tech support, as many of you know, can be a grueling job.  There are a huge variety of problems, from frozen screens to document formatting issues to malware infestations to video display madness.  There are days when you are swamped with tickets.  And there are customers that continually broaden the scale from tech-averse to think-they-know-it-all. I’ve done tech support and I’ve managed tech support for most of my career, and providing good support isn’t the biggest challenge.  Rather, it’s keeping the tech support staff from going over the edge. In our nptech circles, it would be natural to assume that having good metrics… Read More »Why I Hate Help Desk Metrics

Working With Proposal Requests Collaboratively

Okay, I know that it’s a problem worthy of psychoanalysis that I’m so fascinated with the Request for Proposal (RFP) process. But, hey, I do a lot of them. And they do say to write about what you know. The presentation that I gave at NTEN’s conference in March focused on the process of developing and managing RFPs. I made the case that you want to approach a vendor RFP very differently than you would a software/system RFP. I pushed for less fixed bid proposals, because, in many cases, asking for a fixed bid is simply asking for a promise that will be hard to… Read More »Working With Proposal Requests Collaboratively

Three Ways To Make Sure that Your Next Big Software Project Is A Success

This post also appeared on the Cloud for Good Blog in April of 2014. Buying a new fundraising CRM or replacing your finance and HR systems are big investments with critical outcomes. These are the types of projects can have a huge impact on your ability to accomplish your mission. Poorly planned, chosen and deployed, they will do the opposite. If you’re grasping for a cautionary tale, just look at the recent Healthcare.gov rollout, or the worse related stories in Maryland and Oregon. But successful implementations happen every day as well, they just don’t grab as many headlines. How can you make sure that big software… Read More »Three Ways To Make Sure that Your Next Big Software Project Is A Success

Career Reflections: My Biggest Data Fail

This article was published on the NTEN Blog in February of 2014.  It originally appeared in the eBook “Collected Voices: Data-informed Nonprofits“. Peter Campbell of Legal Services Corporation shares his biggest data fail, and what he’d do differently now. This case study was originally published along with a dozen others in our free e-book, Collected Voices: Data-Informed Nonprofits. You can download the e-book here. Note: names and dates have been omitted to protect the innocent.  Years ago, I was hired at an organization that had a major database that everyone hated. My research revealed a case study in itself: how not to roll out a… Read More »Career Reflections: My Biggest Data Fail

How I Learned To Stop Worrying and Love The RFP

This article was originally posted on the NTEN Blog in January of 2014. Requests for Proposals (RFPs) seem like they belong in the world of bureaucratic paperwork instead of a lean, tech-savvy nonprofit. There’s a lot that can be said for an RFP when both sides understand how useful a tool an RFP can be – even to tech-savvy nonprofits. By Peter Campbell CIO, Legal Services Corporation Here’s a safe bet: preparing and/or receiving Requests for Proposals (RFPs) is not exactly your favorite thing. Too many RFPs seem like the type of anachronistic, bureaucratic paperwork more worthy of the company in Office Space than a lean, tech-savvy nonprofit. So… Read More »How I Learned To Stop Worrying and Love The RFP

A Brief History of Nonprofit Technology Leadership, And a Call to Action for New Circuit Riders

This article was first published on the NTEN Blog in June of 2013. When someone asked me, “What is the role of circuit riders today?” I didn’t have an immediate answer. But the question stuck with me, and I have an idea that I want to share, appropriately, with the NTEN community. By Peter Campbell Chief Information Officer, Legal Services Organization A month or two ago, a friend of mine asked me a great question: “What is the role of circuit riders today?” I didn’t have an immediate answer. But the question stuck with me, and I have an idea that I want to share,… Read More »A Brief History of Nonprofit Technology Leadership, And a Call to Action for New Circuit Riders