Hillary Clinton’s Shadow IT Problem
As you likely know, when Hillary Clinton was Secretary of State, she set up a private email server at home.
As you likely know, when Hillary Clinton was Secretary of State, she set up a private email server at home.
This article was first published on the Idealware Blog in December of 2011. My work planning for, evaluating and deploying.
This article was first published on the Idealware Blog in March of 2011. NPTech maven Deborah Elizabeth Finn started a.
This article was originally published on the Idealware Blog in May of 2009. Photo by ferricide It’s been a big.
This article was originally published at Idealware in March of 2009. The Internet gives you access to a virtual smorgasbord.
Friends of mine who are active on social media sites like Facebook and Twitter are fond of proclaiming that email is dead. And, certainly, those of us who are active on these networks send less email to each other than we used to. I'm much more likely to direct message, tweet, or write on someone's wall if I have a quick question, comment or information referral for someone, the latter two if it's a question or info that I might benefit from having other people in my online community see.
If you're in a job that involves supporting technology in any fashion, from web designer to CIO, then the odds are that you do help desk. Formally or not, people come to you with the questions, the "how do I attach a file to my email?", the "what can I do? My screen is frozen", the "I saved my document but I don't know where". Rank doesn't spare you; openly admitting that you can do anything well with computers is equivalent to lifetime membership in the tech support club.
Keep It Simple, Someone*! If there ever was a common man's rallying plea relative to technology, this is the one. How many people do you know who got an iPod for XMas, only to learn that, before they could use it, they would have to learn how to rip their CD collection to disk? And upgrade the hard drive, or buy additional storage? All of which is a piece of cake, when compared to setting up a wireless network or removing persistent spyware. The most frequent request that I get from the people I support as an IT Director? "I just want it to turn on and work!". I can relate. Which is why I'm here to tell you that keeping it simple can be a questionable goal, at best.
We've come a long way since the Pony Express. It's hard to imagine living in a time when your options for communication were limited to face-to-face, sllooowww mail, and, perhaps, carrier pigeon. Today, we have the opposite problem: there are so many mediums to choose from that a key communication skill is to gleam the method that the person you want to reach prefers.
This post was originally published on the Idealware Blog in November of 2008. After my highfalutin post on mobile operating.
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